Saucal Managed WooCommerce

Enabling Enterprise eCommerce. More than a platform. A partner.

Built Around Your Business. Flexible, Powerful, Adaptable.

Your business runs on layers of connected systems, in multiple locations. Your environment is constantly changing. You need an eCommerce platform that enables rapid growth, while fitting into your complex technology environment, and a partner that can make this happen.

Starter

Keep my site updated

$499

Monthly

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Features
  • Monthly Plugins, Theme, and Core Updates
  • Automated User Experience Testing
  • Automated Store Uptime Monitoring
  • Basic Store Security & Access Monitoring

Launch

Make my site faster and safer

$999

Monthly

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STARTER features, plus:
  • Enterprise Store Security & Access Monitoring
  • WordPress VIP Enterprise Hosting Included

Growth

Get something done every month

$3,999

Monthly

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LAUNCH features, plus:
  • 20 Hours / Month Included
  • Collaborative Project Planning
  • Priority Scheduling
FeaturesStarterLaunchGrowth
Monthly Plugins, Theme, and Core Updates ❓✔️✔️✔️
Collaborative Version Control ❓✔️✔️✔️
Additional Team Hours Available for Purchase ❓✔️✔️✔️
Emergency Support Available ❓✔️✔️✔️
Automated User Experience Testing ❓✔️✔️✔️
Collaborative Project Planning ❓❌❌✔️
Priority Scheduling ❓❌❌✔️
Saucal Team Included Hours ❓❌❌20 Hours / Month
Hosting ❓Not IncludedWP VIP EnterpriseWP VIP Enterprise
Store Security & Access Monitoring ❓BasicEnterprise GradeEnterprise Grade
Slack Access to Saucal Team ❓Next Business DayPriority ResponsePriority Response
Automated Store Uptime Monitoring ❓Every 5 minutesEvery 5 minutesEvery 5 minutes
Onboarding (USD) (one-time) ❓$3,980$7,960$7,960
Monthly (USD)$499$999$3,999

Store Security & Access Monitoring. Learn more at https://wpvip.com/security

Saucal Managed WooCommerce extends your eCommerce team to give you the best in-class eCommerce development professionals 

With the experienced Saucal team at your side, you can build, grow, and accelerate your eCommerce business. 

You can finally redesign your store, handle those complex platform integrations you’ve been putting off, or finally launch the marketing automation campaigns you’ve planned for months. All of that built on top of best-in-class enterprise hosting from WordPress VIP.

Dedicated Team of eCommerce Experts

Managed WooCommerce provides you with a world-class team of experts, including:

· Product Engineer: The lead developer in charge of coding and configuration.

· Technical Reviewer: An auxiliary developer, ensuring a solid architecture and performant code.

· Product Designer: The lead designer, in charge of interfaces, interactions, and UX.

· Quality Assurance Engineer: Designs and executes tests to guarantee things are working as they should.

· Product Manager: Makes sure what we’re building addresses your most pressing business needs.

· Project Manager: Keeps you updated and ensures we deliver on time. 

Enterprise eCommerce Platform hosting with WordPress VIP

Best-in-class performance hosting

Purpose-built for WordPress, the WordPress VIP architecture is optimized for enterprise clients. Facebook, The New York Times, Salesforce, AccuWeather, TechCrunch, and many other massive digital properties rely on WordPress VIP for unparalleled scale and performance. Beyond their own data centers, WordPress VIP’s architecture includes technologies that automatically improve performance without any requirements for customer tuning. Learn more about WordPress VIP infrastructure here.

A preemptive approach to WordPress security

WordPress VIP takes security seriously and have the certification to prove it. VIP is the only WordPress platform to earn FedRAMP “authorized” status. Their data centers also meet SSAE 18 SOC 1, SSAE SOC 2 certifications. Learn more about WordPress VIP security here.

Robust, flexible, and reliable

Beyond the core performance of your site, WordPress VIP architecture provides everything you need to manage your site, support your DevOps processes and monitor performance. Learn more about the WordPress VIP platform here.

FAQ

No. Hosting is only included with the Launch and Growth plans through our partner WordPress VIP.

Along the years, we worked with many different hosting companies. For the Starter plan we support the following hosting providers: Altis, Kinsta, WP Engine.

When signing up for the Starter plan, the Saucal team not only assists you in selecting a hosting provider based on your needs, we help you migrate to that host and take advantage of all of the hosts’ features.

WordPress VIP hosting is limited to one application per plan. That means you can install either one single-site or one multi-site (with as many sub-sites as you need) in one application.

If you have more than one site, contact us and we’ll help you select the best option based on your needs.

You can read more details on product definitions and limitations on this link: https://wpvip.com/product-definitions (no WordPress VIP Add-Ons are included in the hosting option offered through Saucal).

For the Starter plan, the onboarding is used to assess your WooCommerce site, understand how every piece works together, study any custom code created for the site, create an initial documentation and code repository, as well as create the automated tests.

For the Launch and Growth plans, on top of the work described previously, it also includes the migration analysis and execution to WordPress VIP.

When analyzing a site to be migrated to WordPress VIP, a list of issues is created based on WordPress VIP standards and hosting rules. This list contains both migration blockers and non-blockers. Included in the onboarding fee is fixing the blockers. The non-blockers can be worked on after migration using blocks of hours purchased separately, or, if you’re in the Growth plan, using the monthly hours included with it.

If your site is in another platform other than WooCommerce/WordPress, then the onboarding will be a different process and it’s fixed at $7960 USD for any plan. In this case the onboarding will be repurposed to create a plan of action for the replatform. Get in touch with us so we can work together on the next steps.

If you’re an existing longer term customer of Saucal, the onboarding fee is waived for the Starter plan, and for the Launch and Growth plans you get a 50% discount (bringing it down to $3980 USD).

WordPress VIP hosting is limited to one application per plan. That means you can install either one single-site or one multi-site (with as many sub-sites as you need) in one application.

If you have one multi-site with multiple child-sites, it can be migrated over to WordPress VIP under a single application.

If you have more than one single-site or multi-site, you’ll need to signup for more than one plan. Contact us and we’ll help you select the best option based on your needs.

Along the years, we worked with many different hosting companies. For the Starter plan we support the following hosting providers: Altis, Kinsta, WP Engine.

If your hosting is not listed above, we can help you migrate to one of the approved hosts.

If, for exceptional reasons, you can’t change hosts, contact us and we’ll analyze what can be done.

The minimum commitment time is 12 months from signing up. You can change plans as explained in the next question.

Yes! These are the possibilities we offer to move from one plan to another:

· From Starter you can move to Launch or Growth at any time.

· From Launch you can move to Growth at any time. You cannot move to Starter.

· From Growth you can move to Launch at any time. You cannot move to Starter.

Awesome! Get in touch with us through the form below selecting the option Not sure, help me in the Plan box. We’ll be in touch soon!

Every month we update all the plugins, the theme, and core in staging, perform automated and manual tests, and release the updates in production if the site continues working properly. In more detail, these are procedures:

  1. We set up the test/staging environment as a copy of the production site.
  2. We update all the plugins, theme & WordPress core.
  3. We test the whole site thoroughly to make sure it’s working properly in staging. Tests are based on documentation we build on the site, common test cases, and on the plugins updated. These are covered by both manual and automated tests.
  4. We proceed with update procedures on the live site at a scheduled time (the site is down for 15-30 minutes during live updates).
Is bug fixing covered?

Sometimes a few issues can arise after updating the site. In such situations, we refrain from updating the live site if they are a maintenance blocker. If you are on the Growth plan, we use the included hours to fix those issues. If you’re on the Start or Launch plans, we estimate how long it’ll take to fix them and use blocks of hours (not included on those plans) to do it.

There’s also the possibility of no issues arising in the monthly maintenance process (the most common scenario). We’ll only know for sure after starting the maintenance procedures.

We’re always upfront and tell you what needs to be done without sugar-coating anything. Our job is to build and maintain your site so that it functions at the highest level!

Licensed plugins

During maintenance, it’s normal that some plugins might need to have their license renewed (they usually are valid for up to one year) to be updated. If that’s the case, we let you know which ones, how much is the cost for a new license, and how to proceed to purchase those license keys.

You can find even more details on our two part article “WordPress and WooCommerce Maintenance Explained“:

· Part 1

· Part 2

In order to ensure we can offer you a stable environment within WordPress VIP, the support and environment requests have to be routed through us. WordPress VIP’s rules and configurations are complex and inter-dependent, so small changes can have a direct unexpected impact on other non-related areas. We’re happy to make any changes you need in WordPress VIP on your behalf, always considering the impact those changes might cause.

Tell us a little about your business and we’ll be in touch within a week

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